Job Description :-
Amazon is hiring for International Voice Process - Work From Home
Candidates anywhere from Pune, Mumbai & Thane are Eligible
Excellent communication skill is Mandate
(just spend 2 hours on the assessment to grab an opportunity - link given below)
Roles and Responsibilities
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment
Salary: 350000 to 420900 LPA/-
Additional Perks and Benefits
Over time and night shift allowance
Internet Allowance
Sodexo - Zeta meal
Insurance
Please read the complete JD before you apply(Virtual interview link is below) : To apply & complete the assessment, you will need a laptop/PC with Webcam and headphone with good microphone.
Do not apply from mobile phone or Tablet.
Assessment should be attempted in an undisturbed environment with Stable internet connection (minimum 20Mbps)
Assessment should be attempted only on a laptop/ desktop with functioning web camera & usage of Headphone with microphone is must Must be proficient in English
Please do not take help during the assessment as the process is entirely recorded.
Please click the below link or copy paste the link in a google chrome browser to take the assessment
https://amazoncustomerservice.hirepro.in/registration/amzcsin/addc1/apply/?event=13748&job=57760
Desired Candidate Profile
Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply
Minimum 6 Months of Experience in any relevant field.
Excellent English communication is Mandate
Should be flexible to work in shifts
Effective time management skills and ability to prioritize work time to ensure productivity and department standards
Ability to communicate clearly with both internal and external customers
Good comprehension skills - ability to clearly understand and address customer issues appropriately
Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
Good typing skills
Our Amazon Contact Centers work towards a single goal: to deliver the best possible support experience to our customers. To do that, our CS Operations teams are empowered and expected to think like owners. We solve problems the first time so that customers have an effortless experience every time.
Building on Amazons global mission of being the Earths most customer-centric company, the Customer Service team started operations in August 2005 and has grown steadily in size and scope since then. We provide 24/7 support to customers across North America, UK, India, Australia and Canada. Our Team members are empowered to think like owners and resolve customer problems via phone, email or live chat. We operate in a fast-paced, dynamic environment and make an impact to millions of customers across the globe.
Our relentless focus on process improvements has helped us continuously evolve and expand our focus into new business domains.
Industry: IT Services & Consulting
Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employment Type: Full Time, Permanent
Preferred Keyskills
Inbound Customer Serviceinternational voice process
Other Keyskills
US Processcustomer serviceTelecallingEscalation DeskVoice Support
Education:UG -Graduation Not Required
Company Profile
Amazon
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
