Job description
Job Description:
- Candidates are required to have excellent communication skills - written and oral. Strong Comprehension skills are key on this project. Ability to comprehend US customer needs through their written chat communication, translate the need into process query and provide the right resolution in a clear and concise manner
- Ability to understand the conversation between the chat bot and customer and pick up from there and continue Customer conversation.
- Analytical skills to understand the reason why the chat bot was unable to resolve customer query and provide intelligence back into the system on what needs to be changed within the Chat-bot
- Willingness to work mainly US shifts in a 24/7 environment with shift rotations
- Prior Chat Experience. Preferably has worked on dual concurrency.
- Ability to multitask and work with multiple tools in order to provide the best resolution
- Functional knowledge of using CRM solutions and MS Excel
- Domain knowledge of US Customer Service, preferably Telecom industry
- Job requires the candidate to be confident, probe for responses and empathize with customers. Needs to be customer centric with strong conversational skills
- Typing speed is crucial (Speed 40 words per minute – 95% accuracy).
- • 1+ industry experience, with major in English
- • Skilled in creating content
• Experience in writing with focus on incorporating special keywords pertaining to the topic
• Ensured high quality deliveries by providing impactful and ready to implement solutions for client requests
• Experience in short content pieces
• Passionate about blogging: Personal blog on specific niche would be appreciated.
Interested Candidates can Share Your Resume to - rohini_r@trigent.com
About Company
About us:
Trigent Software Pvt LTD was founded in the year 1995, we have grown leaps and bounds. A Trusted partner of choice over 2 decades for various organizations across industries. We persistently thrive for perfection, reliability, accountability and trust. We have realized many of our employee potentials, nurturing both employees and clients in a holistic approach.
Trigent is a CMM Level 4 software Development Company in Bangalore and its head office in Boston (USA). We take immense pride in being a Microsoft certified Gold partner. Trigent generates extraordinary value to our clients who benefit from responsive and competent delivery that adheres to tested methodologies and best practices in the talent acquisition industry. Our mission is to help our partners in "Overcoming Limits" of Competitiveness, Productivity, Technology Complexity, Time and Budget Constraints with over 25 years of stellar track record.
