Exceptional customer service is a reflection of our brand, mission and values. We are looking for individuals who will deliver exceptional customer service to ensure that clients always leave “Wow, that was amazing!” feeling after every interaction with us.
Key Responsibilities:
- Manage incoming client questions over text & video calls
- Identify and assess customer needs & communicate them with the rest of the team · ∙ Handle user issues, deliver solutions and alternatives workarounds to help them achieve their goals & then follow up to ensure success.
- Follow communication procedures, guidelines and policies
- Build relationships and trust with customers through engaging conversation.
- Go the extra mile to engage customers who feel like this is the best service they have ever received.
Internship Duration & Stipend:
- This program starts with a paid 3-month part-time internship where you’re working 21 hours/week as a Customer Success Intern
- At the end of three months, on the basis of performance, you’re moved to our final 3-month trainee program where you’ll be working 42.5 hours/week as a Customer Success Trainee
- Internship stipend: Part-time (INR 7,500) & Full-time (INR 12,000)
On payroll compensation structure:
All shifts except the North America Shifts have the same salary package: INR 500,000 p.a. Base Salary + 100,000 Performance Based Pay paid out every quarter.
Upon successful completion of this 6 months program, on the basis of performance, you’re guaranteed a full-time position as Product Management Associate at Recruit CRM. The base salary is INR 600,000 per year
Who can apply?
Only freshers who will complete/have completed their graduation in the year 2023 with any specialization should apply.
Shifts -
After the initial 6-month training period where you will be doing our main Europe shift, you will be moved to one of our 5 core work shifts:
1) Europe - Noon - 10 pm Monday - Friday
2) Asia Pacific - 6 am - 4 pm Monday - Friday
3) Half North America - 4 pm - 2 am Monday - Friday
4) Full North America - 8 pm - 6 am Monday - Friday
No. of positions - 6
Selection Process (Online/Virtual):
- MCQ Test
- Assignment
- Interview with the Department Head
- Final interview with the Founder.
Location:
We are a fully remote working organization. The entire process from application to selection will be virtual/online mode. Post-joining the working mode will be online/work from home.
Our Strengths:
- Young, energetic, helpful and fun-loving team members
- Diversified culture
- Totally remote working
- Flexible working hours
- Encourage learning and innovative thinking
- Attractive package with Insurance
- Fun filled in person outbound in a year
- Overall an objective to create wealth for our team members.
